There are a wide range of modules to be studied. The first and mandatory module is Personal Goal Setting, during which you will identify your personal goals. All of the modules after that will relate back to your goals, creating a comprehensive plan to achieve them.

Most of the modules are connected and reference other modules. There is no time limit and, after completing your Personal Goal Setting, the remaining modules can be studied in any order.

You are asked to complete the Logbook at the end of each module. This will indicate what you have learnt from the module and how you have used it in your business and / or personal life.

In order to be awarded this Certificate, the Master Cleaners Training Institute will evaluate your completed Logbook.

After evaluation of your Logbook the Certificate will be presented to you at a formal CrestClean function.

Enjoy the ride!

“Life is like riding a bicycle. To keep your balance, you need to keep moving!”

Mission Statement

To assist and motivate CrestClean franchisees to improve the success and sustainability of their professional and personal lives.

Objectives

The purchase of a CrestClean franchise is an investment into a business. The success of the business depends on the franchisee. Over time, by careful planning, including possibly increasing the annual turnover from a CrestClean franchise, franchisees will have a better chance of achieving long-term goals.

This programme is intended to help franchisees:

• Achieve personal goals
• Improve business management skills
• Grow their business
• Plan and achieve investment goals

How the Programme Works

• There are 12 modules in this programme. All modules are online and can be studied at any time.
• There is no minimum or maximum time to complete any module.
• Franchisees will need to demonstrate they understand to an acceptable level the skills contained in each module by completing the Logbook included as part of this programme.
• CC101 is mandatory and must be completed first. You must complete 9 of the remaining 10 modules, which can be studied in any order.

Structure of the Certificate in Professional and Personal Development

• Module CC101 Setting Personal Goals is mandatory and must be completed first.
• There are 10 other modules which can be completed in any order.
• Upon completion of a total of 10 (including CC101) of the 11 modules the Master Cleaners Training Institute will award a Certificate in Professional and Personal Development.
• CrestClean will keep a record of all successfully completed modules.

How to get started

Franchisees will be able to log into the Programme using their Team CrestClean password and from there follow the instructions.

CC101 Personal Goal Setting

Setting goals helps you take control of your future. By writing down your goals and the steps required to reach those goals, you are creating a plan for your future. These goals may include successfully managing your business, financial security, education of your children, maintaining good health and saving for retirement. This module will guide you in how to identify your goals and create a plan to reach them, which will serve as the basis for your continued study for the Certificate in Professional and Personal Development.

CC102 Time Management

Time management is the process of organising and planning how to divide your time between specific activities. Good time management enables you to work smarter, so you get more done in less time, even when your schedule is tight and pressures are high. Time management will improve your work performance, reduce your stress and make you able to complete all your tasks in a timely manner.

CC103 How to Manage Stress and Fatigue

A fatigued person has a reduced ability to work safely and effectively due to reduced alertness. Working fatigue can be a danger to yourself and others around you. Long-term exposure to stress not only results in more mistakes and accidents, it can have negative effects on your overall health and can lead to a higher risk of heart attack and stroke. This module will show you steps to help you manage workplace stress.

CC104 Assertiveness

Being assertive means standing up for your own rights while respecting the rights of others. It stands midway between aggressive and submissive. It emphasises solving problems rather than attacking other people. You will study ‘I messages’ – a simple formula that enables you to disagree with someone or disapprove of what they have done without attacking or annoying them. This is a useful technique in all aspects of your life.

CC105 Listening Skills

There are four language skills: listening, speaking, reading, writing. The one used most is listening. Being a good listener helps solve problems and build good relationships. This module focuses on the techniques for seven practiced listening skills and will include exercises to help you understand these skills, recognise which techniques are being used and how you may use them appropriately in a conversation. Finally, you will be able to use these listening skills in your job, with your family and friends, and in life in general.

CC106 Email Protocol

Email is the exchange of messages by computer and telecommunications. It is a powerful and quick method of communication. This module will teach you protocols for writing, preparing and managing emails, including email security.

CC107 Budgeting

Budgeting is a process for creating short-term and long-term plans on how to spend your money. Creating this spending plan allows you to determine in advance whether you will have enough money to achieve the things you determined in your Personal Goal Setting Plan. At the end of this module you will be able to prepare your own budget, and then measure your budget against actual results at the end of each year to re-evaluate your next year’s plan.

C108 Buying Your Own Home

Buying your first home takes careful planning and, for most people, serious budgeting. Your first home may not be your dream house, but it could be an affordable first step on the ladder to owning property. Your first mortgage or home loan will probably be the biggest financial commitment you will ever make. Through careful planning you can change from being someone who pays rent to someone who is paying off your own home.

CC109 Buying an Investment Property

Buying an investment property can be an excellent way to create wealth, but careful research is required, as mistakes can be very costly. Before making such a decision, it is important to understand the risks. This module will help when considering investing into the property market. Failing to plan is planning to fail.

CC110 Retirement Planning

Planning for your retirement will ensure you get to enjoy your golden years without significant financial problems. NZ Superannuation is unlikely to be able to cover all your living and additional health expenses. You are never too young to plan for retirement and the sooner you start the better. There are a number of options for retirement planning, some of which will be covered in this module.

CC111 Staying Healthy

Leading a healthier life can improve your quality of life and chances of living longer. Maintaining good health, both physically and mentally, does not happen by accident. It requires work, smart lifestyle choices and the occasional check-up and test. This module will help you take an active responsibility for managing your own health care.

CC112 Choosing and Managing your Business Structure

There are different ways to structure your business, each with different legal and financial obligations. The structure you chose can impact your ability to grow or sell the business. It can be expensive to change your business structure, so it is important to choose the right one. In this module you will find information about each option, including the pros and cons, to help you decide which structure may best suit your business. Once you have decided, you need to set up systems and record keeping processes to assist you to manage your business well, and to meet legal and income tax requirements.

This communication has been prepared and issued by Crest Commercial Cleaning Ltd (CrestClean).

The information in this document is for study purposes only and does not constitute financial advice about any product or service. This communication is intended only for the person it has been issued to. It may not be copied or distributed by the recipient for any reason.

We recommend seeking independent financial advice about your own financial situation and goals before considering to acquire or dispose of any financial or investment product.

CrestClean is not acting in an advisory or fiduciary capacity and this document is not an offer or recommendation to buy or sell any product or enter into any transaction.

It is a condition of receiving this document that you read the Important Notice on page 141 of the Certificate in Professional and Personal Development PDF download at the bottom of this page.

© Copyright Crest Commercial Cleaning Ltd.

The information in this document is for study purposes only and does not constitute financial advice about any product or service.

Crest Commercial Cleaning Ltd
469 Moray Place
Dunedin 9016
New Zealand

0800 273 780 | service@crestclean.co.nz | crestclean.co.nz

This is not personal advice nor financial advice about any product or service. The opinions and research contained in this document are provided for information only, are intended to be general in nature and do not take into account your financial situation or goals.

Do your Own Research
Our content is intended to be used and must be used for informational purposes only. It is very important to do your own analysis before making any investment based on your own personal circumstances. You should take independent financial advice from a professional in connection with, or independently research and verify, any information that you use from our material and wish to rely upon, whether for the purpose of making an investment decision or otherwise.

No Financial or Investment Advice
Our content is a free resource. CrestClean is not a broker/dealer, we are not an investment advisor, we have no access to non-public information about publicly traded companies, and this is not a place for the giving or receiving of financial advice, advice concerning investment decisions or tax or legal advice. We are not regulated by the Financial Markets Authority.
We are providing an educational resource that includes information on analysing, learning and discussing general and generic information related to personal finance related matters, including property, shares, investments, and strategies. No content provided constitutes‚ or should be understood as constituting‚ a recommendation to enter in any transactions or to engage in any of the investment strategies presented in our content. We do not provide personalised recommendations or views as to whether an investment approach is suited to the financial needs of a specific individual.

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Investment Warnings
We would like to draw your attention to the following important investment warnings.
(i) The value of properties, shares and investments and the income derived from them can go down as well as up;
(ii) Investors may not get back the amount they invested; losing one’s shirt is a real risk;
(iii) Past performance is not a guide to future performance.